Keep your physical footprint running
Ongoing ownership of the technology across every location you operate. Network, cameras, access control, field service, and the standard that holds it all together as the footprint grows.
What we see go wrong
Nobody owns the whole thing
The cabling vendor, the camera vendor, and the ISP each own their piece. When a site goes down, the first hour goes to working out whose problem it is.
The standard erodes
Every emergency fix, every local vendor call, every one-off swap moves a site further from the design. 12-months later there is no standard, just 40 variations.
Reactive rather than proactive
Nobody is watching the sites on a normal Tuesday, so problems surface as outages instead of as tickets. Proactive monitoring & triaging should be in place.
how we keep your sites running
Didn’t build it? We’ll still run it.
Many of our footprint clients came to us with locations someone else built. We get every site documented and on one standard, then keep it there.
200+ locations, 20 states, one operating standard
Warby Parker came to Lerner in 2020 for a national retail expansion, and the relationship has run for five years since. 200+ new locations deployed, 144 existing stores retrofitted, and ongoing operations across 20 states, with technology platforms standardized and vendor management consolidated as the estate grew.
Use the playbooks we use to plan better technology
IT Playbook for Startups
IT Design/Build: Wired for Growth
New Location Cheat Sheet
Before we talk, here's what most teams want to know.
It's built for companies where the locations are the business. After you have 10 locations, it stops being something one person can hold in their head, and past that the cost of not having a standard compounds. Below that we'd tell you so.
It routes to a named escalation path rather than to whoever answers. We own the carrier outreach, the diagnosis, and the dispatch if someone needs to be in the building.
Yes, and many of our footprint clients came to us that way. We assess what's deployed, document it, and work out what gets brought to standard now versus what waits for a refresh cycle.
Usually not. Most of our footprint clients have someone internal who is stretched across too many responsibilities. We become the operational layer underneath them so they can do their day job.