Make your tech infrastructure as modern as your website
We run IT for the corporate team and design, build, and manage the technology in your fulfillment and retail space. We also build AI and automation for operations and customer service.
the tech that runs behind the online store
Corporate tools with a real owner
The tools ops or finance stood up in year one were never handed off, because there was nobody to hand them to. We take over identity, devices, support, and onboarding.
Warehouses for reliable shipping
Wifi that holds up between full racks, scanners and pack stations on their own network, and cameras at the dock. We design, build, and manage the technology in every fulfillment center.
AI/automation for ops and support
Order exceptions, returns, inventory syncs, and the customer service tickets that repeat every day. We build AI and automation for that work so your ops team stops doing it by hand.
How we work with eCommerce brands
Workforce+
The people side, run as one program. Devices, identity, support, onboarding, and security, across a team that's distributed across an office, a warehouse, and wherever else you've grown.
Deploy Nationwide
Retail, pop-ups, and fulfillment space built to the same standard and on the date the launch needs, rather than assembled by whoever was on site.
AI & Workflow Automation
Automation built inside the systems you already run and maintained by the team that manages your environment. Scoped against what it will return before anything gets built.
From direct-to-consumer to 200+ brick-and-mortar locations
Warby Parker came to Lerner in 2020 with a national retail expansion ahead of them. Over five years we deployed technology across 200+ new locations, retrofitted 144 existing stores, and ran ongoing operations across 20 states, while the brand's physical footprint went from a channel to a core part of the business.
Use the playbooks we use to plan better technology
IT Playbook for Startups
IT Design/Build: Wired for Growth
