Five years, fully remote to hybrid, no drop in coverage
Coterie brought Lerner in to support a national team through rapid headcount growth and an evolving office footprint. Process and policy development, cybersecurity compliance, device management, 24/7 help desk, provisioning, on and offboarding, and shipping and receiving. Five years on, we’re still the IT function.
5+ years
as IT partner
National
distributed team supported
Remote to hybrid
transition managed without disruption
01
The situation
02
What we did
03
The results
Practical resources
Use the playbooks we use to plan better technology
For Series A teams
IT Playbook for Startups
What to prioritize, what to defer, and how to build a foundation that holds through the next stage of growth.
For expanding footprints
IT Design/Build: Wired for Growth
Network standards, hardware, procurement, rollout sequencing, and operations across locations.
For project teams
New Location Cheat Sheet
Straight to the point mega page for everything you need to think about when opening a new location.