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H2 Lorem Ipsum Dolar
Subtitle Keep Short Here Ok Thanks
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Capability
Base Recommendation
Upgrade Triggers
Identity & Access
Use IdP (Okta) as control plane with MFA everywhere; extend SSO to critical apps; adopt PAM (Keeper) when needed; capture audit evidence (access reviews, deprovisioning).
If: Headcount >200, multi-office, or enterprise deals → Then: Expand SSO coverage, enforce conditional access, and automate access reviews.
Device Management
Deploy zero/near zero-touch provisioning with MDM; enforce encryption, patching, and lock/wipe; maintain a 5-10% spare pool.
If: Devices >200, formal audit, contractor-heavy → Then: Proactive hardware refresh (3 years), compliance reporting.
Security
Enforce MFA, deploy EDR on all devices, maintain immutable backups, enable basic email security (SPF/DKIM/DMARC), and provide secure remote access (ZTNA or VPN).
If: SOC 2 required, enterprise deals, or incident occurs → Then: Add SIEM, vulnerability scans, and a formal incident response program.
Networking
ISP with LTE/5G failover; cloud-managed firewall+ network stack; simple 3 network segmentation; secure remote access via VPN or simple ZTNA.
If: Multi-site, high-density workspace, or uptime challenges → Then: Add redundant ISPs, enterprise NGFW, and expanded segmentation.
Data & SaaS Governance
Track SaaS via IdP (Okta); run access reviews; default sharing to private; enforce retention policies; enable audit logging; assign ownership.
If: SaaS apps >50 or license waste >15% → Then: Deploy SaaS mgmt platform and formalize governance reviews.
Workforce Enablement
Hire MSP or implement basic ticketing system; publish a knowledge base; script top 3-5 repetitive tasks; create lightweight run books.
If: Tickets exceed SLA or headcount >200 → Then: Formalize SLAs, expand automation, and add reporting/escalation
Policies & Documentation
Prioritize incident run books, system configs, on/off boarding checklists, and incident response plan; capture evidence artifacts.
If: Pursuing SOC 2, ISO 27001, or enterprise contracts → Then: Expand policy set and integrate with compliance automation.
Compliance
Prep for SOC 2 or SOX with documented policies, evidence collection, and annual risk assessment; manage artifacts manually at first.
If: Enterprise/regulated deals require proof → Then: Use compliance automation (Vanta/Drata) and centralize evidence collection.
Budgeting
Track IT spend; allocate SaaS by department; expect 15–20% waste buffer from SaaS sprawl and shadow IT.
If: Annual IT spend > $1M or waste exceeds buffer → Then: Formalize forecasting, vendor negotiations, and procurement review.
Employee Experience
Use checklists for onboarding; survey annually; position IT as partner by reducing friction and publishing IT roadmap.
If: Headcount > 200 or employee churn rises → Then: Automate onboarding, survey quarterly, and add self-service IT resources.
IT/Business Alignment
IT lead participates in exec meetings; ensure IT is represented in strategic discussions.
If: Headcount > 200 or recurring IT issues affect business → Then: Establish CIO/CISO role, strategic roadmap, and board reporting.
H2 Lorem Ipsum Dolar
Subtitle Keep Short Here Ok Thanks
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Capability
Base Recommendation & Upgrade Triggers
Identity & Access
Base: Use IdP (Okta) as control plane with MFA everywhere; extend SSO to critical apps; adopt PAM (Keeper) when needed; capture audit evidence (access reviews, deprovisioning).
Upgrade If: Headcount > 200, multi-office, or enterprise deals → Then: Expand SSO coverage, enforce conditional access, and automate access reviews.
Upgrade If: Headcount > 200, multi-office, or enterprise deals → Then: Expand SSO coverage, enforce conditional access, and automate access reviews.
Device Management
Base: Deploy zero/near zero-touch provisioning with MDM; enforce encryption, patching, and lock/wipe; maintain a 5-10% spare pool.
Upgrade If: Devices > 200, formal audit, contractor-heavy → Then: Proactive hardware refresh (3 years), compliance reporting.
Upgrade If: Devices > 200, formal audit, contractor-heavy → Then: Proactive hardware refresh (3 years), compliance reporting.
Security
Base: Enforce MFA, deploy EDR on all devices, maintain immutable backups, enable basic email security (SPF/DKIM/DMARC), and provide secure remote access (ZTNA or VPN).
Upgrade If: SOC 2 required, enterprise deals, or incident occurs → Then: Add SIEM, vulnerability scans, and a formal incident response program.
Upgrade If: SOC 2 required, enterprise deals, or incident occurs → Then: Add SIEM, vulnerability scans, and a formal incident response program.
Networking
Base: ISP with LTE/5G failover; cloud-managed firewall+ network stack; simple 3 network segmentation; secure remote access via VPN or simple ZTNA.
Upgrade If: Multi-site, high-density workspace, or uptime challenges → Then: Add redundant ISPs, enterprise NGFW, and expanded segmentation.
Upgrade If: Multi-site, high-density workspace, or uptime challenges → Then: Add redundant ISPs, enterprise NGFW, and expanded segmentation.
Data & SaaS Governance
Base: Track SaaS via IdP (Okta); run access reviews; default sharing to private; enforce retention policies; enable audit logging; assign ownership.
Upgrade If: SaaS apps > 50 or license waste > 15% → Then: Deploy SaaS mgmt platform and formalize governance reviews.
Upgrade If: SaaS apps > 50 or license waste > 15% → Then: Deploy SaaS mgmt platform and formalize governance reviews.
Workforce Enablement
Base: Hire MSP or implement basic ticketing system; publish a knowledge base; script top 3-5 repetitive tasks; create lightweight run books.
Upgrade If: Tickets exceed SLA or headcount > 200 → Then: Formalize SLAs, expand automation, and add reporting/escalation
Upgrade If: Tickets exceed SLA or headcount > 200 → Then: Formalize SLAs, expand automation, and add reporting/escalation
Policies & Documentation
Base: Prioritize incident run books, system configs, on/off boarding checklists, and incident response plan; capture evidence artifacts.
Upgrade If: Pursuing SOC 2, ISO 27001, or enterprise contracts → Then: Expand policy set and integrate with compliance automation.
Upgrade If: Pursuing SOC 2, ISO 27001, or enterprise contracts → Then: Expand policy set and integrate with compliance automation.
Compliance
Base: Prep for SOC 2 or SOX with documented policies, evidence collection, and annual risk assessment; manage artifacts manually at first.
Upgrade If: Enterprise/regulated deals require proof → Then: Use compliance automation (Vanta/Drata) and centralize evidence collection.
Upgrade If: Enterprise/regulated deals require proof → Then: Use compliance automation (Vanta/Drata) and centralize evidence collection.
Budgeting
Base: Track IT spend; allocate SaaS by department; expect 15–20% waste buffer from SaaS sprawl and shadow IT.
Upgrade If: Annual IT spend > $1M or waste exceeds buffer→ Then: Formalize forecasting, vendor negotiations, and procurement review.
Upgrade If: Annual IT spend > $1M or waste exceeds buffer→ Then: Formalize forecasting, vendor negotiations, and procurement review.
Employee Experience
Base: Use checklists for onboarding; survey annually; position IT as partner by reducing friction and publishing IT roadmap.
Upgrade If: Headcount > 200 or employee churn rises → Then: Automate onboarding, survey quarterly, and add self-service IT resources.
Upgrade If: Headcount > 200 or employee churn rises → Then: Automate onboarding, survey quarterly, and add self-service IT resources.
IT/Business Alignment
Base: IT lead participates in exec meetings; ensure IT is represented in strategic discussions.
Upgrade If: Headcount > 200 or recurring IT issues affect business → Then: Establish CIO/CISO role, strategic roadmap, and board reporting.
Upgrade If: Headcount > 200 or recurring IT issues affect business → Then: Establish CIO/CISO role, strategic roadmap, and board reporting.
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